Terms of service

CallBix is software that logs and records calls made on Android phones, syncs them to CRMs, and provides reports, call lists, notifications and related features, through our website, web app, Android app and API (together, the “Service”). Features depend on your plan.

• You must be at least 18 and able to bind the business you sign up for.
• You're responsible for your users, their access, and keeping passwords and API keys secret. Tell us at once if you suspect misuse.
• The details you give us must be accurate and kept up to date.

• New workspaces get a free trial (normally 14 days). No payment is taken during the trial. When it ends, the workspace is locked until you choose a plan; your data is kept.
• Plans are priced per user, billed monthly or yearly in advance in INR (through Razorpay) or USD (through Stripe). Prices exclude taxes; GST or other taxes are added where they apply.
• Subscriptions renew automatically until cancelled. You can cancel at any time; see Refunds & cancellation.
• We may change prices with at least 30 days' notice, effective from your next renewal.
• If a renewal payment fails, the payment provider retries and we let you know. A subscription that stays unpaid may be cancelled, which locks the workspace until you pay.

You own the data you and your users put into CallBix — call logs, recordings, notes and CRM data (“Customer Data”). You grant us the rights we need to host, process and transmit it to provide the Service, including sending it to the CRMs and webhooks you connect.

We process Customer Data only on your instructions, as described in our Privacy policy and Security & data processing terms. You can export calls as CSV on plans that include exports, and through your connected CRM or webhooks at any time.

Recording and monitoring calls is regulated. You are responsible for using CallBix lawfully, including telling the people your team calls that calls may be recorded and getting consent where the law requires, telling your employees how their work phones are monitored, and following telemarketing rules such as TRAI's regulations on unsolicited commercial communication and the National Do Not Call registry.

You must follow our Acceptable use policy. You'll indemnify us against claims arising from your Customer Data or your use of the Service in breach of these terms or the law.

Integrations with CRMs and other services are provided for your convenience. Your use of those services is governed by their terms, and we're not responsible for them, for changes to their APIs, or for data once it reaches them.

We work to keep CallBix available and will give notice of planned maintenance where we can. Unless a separate agreement includes a service level, the Service is provided without a guaranteed uptime. We may improve or change features; we won't materially reduce the core features of your paid plan during a billing period.

• You can stop using CallBix and close your workspace at any time.
• We may suspend access if you don't pay, breach these terms, or your use puts others or the Service at risk; where reasonable we'll warn you first.
• After closure we keep your data for 30 days so you can export it, then delete it, except where the law requires us to keep it.

CallBix, its software, design and brand belong to us. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Don't copy, resell, reverse-engineer or build a competing product from it. Feedback you give us may be used freely.

Except as expressly stated, the Service is provided “as is”. Call recording and logging depend on the phone, its manufacturer and Android version; we don't guarantee that every call or recording on every device will be captured.

To the extent the law allows, neither party is liable for indirect, incidental or consequential losses, or lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the event giving rise to it. These limits don't apply to your payment obligations, your indemnity, or liability that can't be limited by law.

These terms are governed by the laws of Pune, MH, India. Disputes are subject to the exclusive jurisdiction of the courts of Pune, India. We'll try to resolve any disagreement informally first — write to hello@callbix.app.

We may update these terms. We'll email account owners at least 15 days before material changes take effect; continuing to use the Service means you accept them.