Refunds & cancellation

Every new workspace starts with a free trial (normally 14 days). We don't ask for payment details and nothing is charged during the trial.

• Cancel any time from Plan & billing in the web app, or by writing to hello@callbix.app.
• Cancellation stops the next renewal. You keep full access until the end of the period you've paid for.
• You can resume a cancelled subscription before the period ends, with no change.

• Monthly plans: payments aren't refundable once a billing month has started, because the trial lets you try CallBix first.
• Yearly plans: if you ask within 7 days of your first yearly payment, we refund it in full. After that, yearly payments aren't refundable, but you can cancel to stop the next renewal.
• Our mistakes: duplicate charges, charges after a cancellation we received, or billing errors are always refunded in full — write to us within 30 days.
• Service problems: if a fault on our side stops you using CallBix for more than 72 hours in a row, we'll credit or refund that time on request.

Refunds go back to the original payment method — card, UPI, net banking or wallet — through Razorpay or Stripe. Once approved, they usually reach you within 5–7 working days, depending on your bank. GST is reversed with a credit note where it applies.

• Upgrades take effect straight away; you pay the difference for the rest of the period.
• Downgrades and seat reductions take effect at your next renewal.

Email hello@callbix.app from your account owner's address with your workspace name and the invoice number. We reply within 2 working days.