Questions, answered

CallBix logs and records every call your team makes and receives on their own Android phones, puts each call on the right contact in your CRM, and gives managers call lists, targets, reports and live alerts.

There are no new numbers to buy and no per-minute charges: your team keeps calling from the SIMs they already use.

No. CallBix works on the SIM cards your team already uses. Calls cost whatever your mobile plan charges; CallBix adds no per-minute fees.

Most teams are logging calls within an hour: create your workspace, invite your team by email, install the Android app on their phones and connect your CRM in one click. The 14-day free trial needs no card.

You decide with roles. Agents see only their own calls, managers see the calls of the teams they manage, and admins see everyone's. You can create your own roles on the Business plan, and every sensitive action is kept in the audit log.

Any Android phone running Android 8 or later. iPhones don't let apps read the call log, so the CallBix app is Android only. Managers and admins can use the web dashboard from any device.

Google only lets the default dialer app read the call log and recordings when it's installed from the Play Store. So CallBix is installed directly from callbix.app/download (or through your MDM). The download page walks you through it, with pictures, in about a minute.

Choose which SIMs are logged. A personal SIM can stay completely private: no logging, no recording and no caller ID on it.

Yes. Calls, notes and outcomes are saved on the phone and sent as soon as it's back online, so nothing is lost on a weak connection.

Open the app and check that the Call logs and Phone permissions are allowed, and that battery usage for CallBix is set to Unrestricted. A manager can also open Phones in the web dashboard: it shows exactly what's missing on each phone.

Yes. WhatsApp and WhatsApp Business calls are logged next to SIM calls, so you see the whole conversation history with a customer. WhatsApp calls are not recorded.

Most Android phones (Samsung, Xiaomi, OnePlus, Oppo, Realme, Vivo and others) have a built-in call recorder. CallBix finds each recording, matches it to the right call and uploads it. Phones without a recorder can use the CallBix recorder instead.

Turn on automatic call recording in the phone's own dialer settings and allow CallBix to read audio files. On phones without a built-in recorder, switch to the CallBix recorder in the app's settings.

It depends on your plan: from 90 days on Starter to two years on Business, and custom retention on Enterprise. You can also keep recordings in your own Cloudflare R2 or Amazon S3 storage.

It depends on where you and your customers are. Many places require telling the other person that the call is recorded. Our acceptable use policy explains your responsibilities, and recording can be switched off for any team.

Zoho CRM, Salesforce and HubSpot connect in one click. Anything else can receive every call through webhooks or the Automation API, and Zapier, Make and n8n work too.

The call itself on the right Lead or Contact, with direction, duration, the agent, notes, the outcome and a link to the recording. You can also map your own CRM fields to the after-call form and set rules, such as creating a follow-up task or a deal from an outcome.

Yes. While the phone rings, CallBix looks the number up in your CRM and shows the name, company, status and the last conversation, so the agent knows who it is before answering.

It turns phone numbers on any web page (your CRM, email, IndiaMART, a spreadsheet) into a CallBix button. One click sends the number to your phone with a Call button, and you see past calls with that number first. You can also call a selected number from the right-click menu, or send it to a teammate.

No. Calls still go out from your phone and SIM, so they are logged and recorded as usual. The extension sends the number to your phone, which shows a Call button; one tap and you're dialing.

With your usual CallBix email and password, or a code sent to your email. Each person signs in as themselves, so they only see the calls they're allowed to see. The CallBix app must be signed in on your phone to receive calls.

Send selected rows to your team's phones as Call now alerts, put them in a CallBix call list, automatically call new rows as they arrive (for example from Google Forms or ad leads), write each number's latest call result back into the sheet, and import your call log into a sheet for your own reports.

Open your sheet, choose Extensions → Apps Script, paste the CallBix script from callbix.app/extensions, save, and reload the sheet. A CallBix menu appears; open Settings and paste an API key created in CallBix → Integrations → Google Sheets.

A Call with CallBix button on every Lead, Contact and Deal and in list views (up to 500 records at once), a panel with each record's calls and recordings, and ready-made Zoho workflows that call new leads within minutes.

Yes. Connect Facebook and Instagram lead ads, Google Ads lead forms, IndiaMART or a form on your website. Each new lead goes to an agent's phone with a Call now button, or into a call list, within seconds.

You choose: everyone in turn (whoever has the fewest open requests), one team in turn, or one person. Leads from a CRM can go to the record's owner. How fast each lead was called is tracked as speed to lead, and slow responses are escalated.

Import leads from Excel, CSV, your CRM or Google Sheets, choose who works the list, and agents call through it with the power dialer. Outcomes, retries and follow-ups are tracked for every lead.

Yes, 14 days on every plan with no card needed. Your data stays in place when you pick a plan.

Yes. Pay in INR through Razorpay with GST invoices, or in USD through Stripe. Monthly and yearly billing are both available, and yearly costs less.

Per user, per month, with no setup fee and no per-minute charges. See the pricing page for each plan's features and limits.

Yes. Change plans or seats from Billing at any time. If you cancel, your plan stays active until the end of the period you've paid for. See our refunds and cancellation policy for details.

All traffic between the app, browsers, our servers and your CRM is encrypted with TLS, and access inside your workspace follows the roles you set. Recordings can be kept in your own Cloudflare R2 or Amazon S3 bucket. Our security page has the details.

Workspace owners can delete calls and recordings at any time. To delete an account or all of a workspace's data, use the data deletion page at callbix.app/data-deletion; you'll get an email to confirm and can track the request.